WARRANTY & CARE
Our Stainless steel jewelry is tarnish resistant, waterproof and hypoallergenic. It is safe to wear stainless steel jewelry in water and exercise. However, please try to keep it away from chemical materials such as perfume. When the jewelry gets wet or dirty, clean it with a dry cloth and leave it to air dry.
Should any of your jewelry lose its color within a year of purchasing it, we will happily replace it or provide you with a voucher code to the value of the product. It is possible for gold plating to turn a bit darker over time but it will not fade or wear off. This warranty only refers to the color of the jewellery and not to scratches, wear and tear or any breaks. We do offer a warranty on breakages for up to 30 days from the date of purchase. Any breakages after this period are subject to wear and tear as we cannot control how the jewellery has been worn or handled. Extenders and lobsters are not included in the warranty.
Everyone's skin type is different. Some people have strong reactions to bronze & gold plating. No refunds or returns are given for the color of your jewelry changing due to skin oils.
Frequently Asked Questions
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We have a order processing time of 1-2 working days, excluding shipping time. A tracking number will be sent to you over email once your order has dispatched from our offices. Please note that personalised items, have their processing times stated in their titles.
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Go to your Grace The Brand account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on your delivery.
You can still create an account now using the same email address used to place the order and it will appear under "My Orders".
Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order.
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Yes, we offer a warranty called our PermaGlow Promise®. Click here to read more about our PermaGlow® Promise
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You definitely can. Our jewellery is 100% LIFEPROOF, you never have to take it off.